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Customer Testimonials

See what our clients have to say about us.

We moved to Santa Rosa about 2 1/2 years ago. We rented a lovely home from Sue Carrell & Associates until we recently bought our own home in Rincon Valley. It was a hurried and stressful time with the job interviews and the expenses, but renting from Sue was fairly effortless as these things go. In the meantime, they minded their own business and let us enjoy our privacy. Problems were handled quickly and efficiently and turning our leased house back over to Sue was a seamless and pleasant process. We also received 100% of our deposit back! Her associate, Christine, is a delight to work with. Their online portal makes it easy to pay your rent and notify them of any needs such as repairs. Thank you Sue and Christine for providing us with a place to call home until we could really put down roots in beautiful Santa Rosa.
– Anton P.
“I would give 6 stars if Yelp would allow it. My family and I needed a property management company for our condo in Santa Rosa. We interviewed 5 different agencies, but no one was as knowledgeable and personally invested as Sue. Sue is that rare combination of friendly and pithy professionalism. She knows how to deal with both our needs as owners, while educating on us as to best serve our tenants. We love Sue and her team so much, she is currently the real estate agent selling our mom’s home. Thank you Sue. You get our highest recommendation for effectiveness, professionalism, knowledge, and ethics.”
– KINDERTRUMP
“I have been a landlord before and didn’t think I needed much help. But I wasn’t sure about correct screening procedures, documentation and appropriate advertising wording. Sue’s years of experience really helped–and made the process of finding a tenant much less stressful. She was great at talking through the best way to create the advertising and how to screen to get just the right tenants. She’s not just a property manager–she’s a business partner.”
– Client Testimonial
“Sue Carrell is the main reason we felt comfortable buying an investment property! She has done a wonderful job finding great tenants for us! Makes owning rental property stress free! ”
– Susan and Bruce McClellan
“Never having had the experience of dealing with a property manager, I believe that Katie Taylor’s recommendation that led me to you was definitely a stroke of good fortune. The move-in checklist was thorough but concise and all communication has been clear and immediate. It is always great to find that a professional really is a professional.”
– Doug N., Licensed Contractor
“I’ve used Sue over the last few years for my tenant placement and couldn’t be happier with her attentive, dependable and timely service. She has found reliable paying tenants and follows up to see how all is going. Sue also went above and beyond assisting with my last tenant’s move out process. I would highly recommend her services.””I wanted to share with you a wonderful experience my wife and I had while visiting your office this past Monday.We’re in the process of moving from ….we drove by a rental property which we saw on line and happened to meet D.G. (owner) After talking a bit about how tough it was to find rentals in Oakmont, he gave us your address and contact info and couldn’t say enough about how helpful you and your team had been.We stopped by your office and met Christine. Let me tell you, she was so helpful, friendly and (probably most importantly) genuinely interested in what we had to say and what we were interested in. She stopped in the middle of her lunch to greet us!”
– Jeff & Janet Klaven
“I was using another property manager (before going to Sue Carrell). What a big difference in property managers!! You’d think that they would be the same. When I asked the previous property manager if the carbon monoxide detectors were installed in our rental property (new code requirement), the response I got from them was “it’s not like anyone is checking.” That was a red flag and time for me to move on. Sue addresses issues in a timely manner, is very dependable, and conscientious. I made the right move by moving my business to someone who takes pride in her business and takes care of her clients.  I would recommend her services.”
-JF